• FedEx Trumps UPS

    ByHeather

    A few years ago Book of Joe inspired me to open a personal FedEx account. His logic was impeccable and extremely practical. Since then I have shipped numerous packages enabled by the wonderful tools on my account at the FedEx web site. Some of the outstanding features include:

    • Create the order online.
    • Print the shipping lable.
    • Send emails to yourself, the recipient, and any third party when the item is picked up, delivered and if there is any interruption in the delivery.
    • Track your shipments based on your account history.

    A few weeks ago we moved to Chapel Hill, North Carolina. …

  • The Demise of Lofts

    ByHeather

    I fell in love with the idea of living in a loft in the early 80’s. I was just about to graduate from college and Jennifer Beals was dancing across the screen in Flashdance in a beautiful, industrial-strength loft. It was a beautiful living space — about 2,000 square feet with no walls and no rooms. Ever since then I have dreamed of living in a completely open floor plan. Bed at one end, kitchen at the other, living and dining and working in between.

    We are in the process of relocating to North Carolina and have entertained the idea of living in a loft. Unfortunately, today’s brain-dead developers have co-opted the term “loft” in their attempt to be hip. The marketing people have not been talking to the architects and builders. …

  • Contracts, Contracts, Everywhere

    ByHeather

    Long term contracts and petty fees are everwhere.

    When we moved to Princeton last year we signed up for Poland Springs water delivery. (Poland Springs is owned by that bottled water juggernaut, Nestle Waters.) They offered an inflexible monthly service plan of 4 bottles per month for $32.96, which was the best deal in their array of undesirable options. You can skip a delivery, but not a payment.

    When the first bill arrived I was surprised to find a $2.00 fee for an Oil Surcharge. What? This is nothing more than a price hike disguised as a fee, hiding behind rising fuel prices. They are in the delivery business. Fuel charges are integral to their cost of doing business and should therefore be integrated into the price.

    My biggest disappointment came when I set out to cancel the service due to a pending move to North Carolina. …

  • What is a network?

    ByHeather

    In the past four years I have lived in San Francisco, London, Princeton (New Jersey), and I am about to move to Raleigh / Durham, North Carolina. This mobility has forced me to up my game as a professional networker to the point that I now offer seminars and workshops on the topic. As a recovering introvert I have come a long way in my ability to connect with people and build a network.

    I owe a great deal to Keith Ferrazzi and his wonderful book, Never Eat Alone. His clear and straightforward style helped me understand that powerful networking is not natural. It must learned. Keith is a master and his book is an invaluable primer.

    As I distilled and digested Keith’s ideas, I concluded that good networking comes down to three basic principals: active links, mutually beneficial introductions, and taking the call.

  • Mortgage Debacle

    ByHeather

    Gretchen Morgensen has written an insightful article in the Sunday Business Section of the New York Times. After the heartbreaking introduction of a homeowner in New Jersey who would like more than anything to keep her home, Gretchen offers the following insight:

    Lenders, government officials and loan servicers, who take in borrowers’ monthly mortgage payments, contend that troubled borrowers everywhere are being helped to stay in their homes by those overseeing their loans. But neither data nor anecdotal evidence supports this view. A recent survey of 16 top subprime loan servicers by Moody’s Investors Service found that for the first six months of 2007, an average of only 1 percent of loans experiencing an interest rate adjustment, or reset, had been modified.

    A few minutes of logical thought would lead one to assume that lowering the interest rate of troubled loans so that the homeowner can continue to make payments and keep the house would be the best result for all concerned. …