Secret of Amazon’s Success
We don’t have one big advantage so we have to weave a rope of many small advantages.
— Jeff Bezos
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Every crowd has a silver lining
ByHeatherEvery crowd has a silver lining.
— Phineas Taylor Barnum
Leadership
ByHeatherThose “best leaders” excel at six skills . . . They have a winning attitude, a passion for customers, an ability to collaborate across boundaries, a global mindset, an ability to leverage diversity and a talent for working just “fast enough” — getting the right balance point between overly rapid decision-making and paralysis by analysis.
— Ann Livermore, HP Executive VP
From a Knowledge at Wharton articleFlattery is the Cinnabon of Human Interaction
ByHeatherRob Long is a brilliant television writer who offers a weekly five minute commentary on KCRW. He outdid himself this week.
The very best thing about flattery is how incredibly flattering it is. If you’re on the receiving end of a nice blast of “you’re so wonderful” it barely matters – what am I saying, it doesn’t matter in the least! – if it’s true. If you really are wonderful. If the personal telling you how wonderful you are even thinks you are wonderful.
What’s important is that the person delivering the flattering cascade thinks you’re worth the butter. It’s like a kubuki moment: I’m probably lying, you know I’m probably lying, but you’re the kind of person it’s worth lying to.
And if you’re on the other side, if you’re delivering the flattery, it’s amazing how instantly it works, how immediately the recipient begins to glow and swan around. It’s like a sugar rush. It’s cheap, it rots your teeth and makes you fat, but for a few moments, you feel invincible. Flattery, done correctly, is the Cinnabon of human interaction.
Indecisiveness
ByHeatherI used to think I was indecisive, but now I’m not so sure.
— Unknown
We just decided to go
ByHeatherFrom now on, we live in a world where man has walked on the moon. And it’s not a miracle, we just decided to go.
— Jim Lovell
There is a scene in the movie Apollo 13 in which astronaut Jim Lovell is hosting a dinner party at his house. At some point in the evening he escapes the hubbub of his guests and takes a seat in a lawn chair in the back yard. When someone comes out to join him he utters the phrase above.
The moon landings were the culmination of a gargantuan series of tasks. Thousands of people invested hundreds of thousands of hours coordinating and delivering on thousands of tasks. It wasn’t a miracle that we landed on the moon. We just set our minds to it and decided to go.
Theme of the week: Just decide to go.