A writer’s problem does not change. He himself changes and the world he lives in changes but his problem remains the same. It is always how to write truly and, having found what is true, to project it in such a way that it becomes part of the experience of the person who reads it.
— Ernest Hemingway
The writing bug has been tickling my fingertips again. What do I know to be true? And, having discovered what I know to be true, how do I explain it in such a way that the person who reads it understands it?
Before you criticize a man, walk a mile in his moccasins.
— Source: my mom, although usually attributed to Native American sources but could be from ancient Rome and may have roots in Christ’s teaching in the Bible.
Even though this quote is an oldie but a goodie, it seemed fitting for my three day run with aphorisms on empathy. Loosely defined, empathy is the capability to share and understand another person’s emotions and feelings.
I believe that empathy is one of the most powerful tools in leadership, business, and life. By putting yourself in “the other person’s shoes” you can have richer interactions and make better decisions on every front. I am much more effective as a leader if I imagine how my style and actions are perceived by those I am endeavoring to lead. The products that I create or the services that I provide are much more valuable if put myself inside the mind of my customers as I create and deliver them.